Contact Us

Customer Service

We Guarantee Your Satisfaction
Don Francisco’s father and uncle began growing coffee over 138 years ago on the family’s Caribbean plantation. Today, four generations later, we’re pleased to share our tradition with you.

Your satisfaction is important to us. If you are not pleased with any item, for any reason, we will cheerfully replace it, exchange it, or refund the purchase price. Just give us a call and we’ll send UPS at our expense.

We Care
Don Francisco’s Coffee is dedicated to providing you with excellence in the products we sell and the services we provide. We care about your opinion, your relationship with us, the quality of our products, and your experience as a customer. Please contact our Customer Service Department with your comments or suggestions.

Mail
Don Francisco's Coffee
P.O Box 58271
Vernon, CA 90058

Phone
800-697-Java (Monday -Friday 7:30 am - 4:30 pm PST)

E-Mail
traders@don-francisco.com


Delivery

Orders placed on the web will be processed the next business day and will be shipped the following business day. Please allow more time for orders placed during the weekend as they will be processed the following business day. Orders placed over the phone or faxed in will be processed the next day when placed before 12 pm. If you have any questions, please feel free to contact us at 800-697-5282 (Monday – Friday 7:30 am - 4:30 pm PST).

Holiday and Rush Delivery: To ensure fast delivery (especially during peak holiday times) we offer UPS 2nd Day Air, and UPS 3 Day Select. Please call for cost and details. Prices subject to change without notice.


Order and Shipment Confirmations

Orders placed online will receive an order confirmation which includes your order and order number. If you need to make a change, please contact us via e-mail at www.DonFranciscos.com within 24 hours of submitting the order. Orders placed over the phone will receive an invoice that includes your Customer number and Invoice number. Should there be a discrepancy with your order, please feel free to contact us at 800-697-5282 (Monday – Friday 7:30 am - 4:30 pm PST).


Coffee Plans

Busy schedule? No time to place your order? Let us make it easier on you. Contact us at 800-697-5282 (Monday - Friday 7:30 am - 4:30 pm PST) choose your selection of coffee(s), either whole bean or ground, choose how often you would like us to ship it to you, and we do the rest. Remember, you can change or cancel your coffee plan at any time.

Your first coffee plan shipment will include two beautiful Don Francisco’s mugs. In addition you will receive a 10% discount and $1.00 off your shipping fee every time it ships. Coffee plans are only available by contacting us directly. Coffee plans not available online.


Gift Certificates

All items are attractively packaged and ready for gift giving. We will be happy to include your business card or our gift card with a personal message on it. Just print your message in the area provided on the order form. If you need more space for additional gift orders, please attach a separate sheet and be sure to give complete information. Gift Certificates are also available.

Contact us at 800-697-5282 (Monday – Friday 7:30 am - 4:30 pm PST) and our friendly staff will assist you in sending a Gift Certificate. Available in any amount, just provide the recipients information and once received they may call in and redeem their certificate. Great gift idea for those who just can’t choose one coffee.